5 Things Every Client Wants From A Business
Today, the consumer is no longer a layman. They are the new breed of what we call the ‘infovores’. With the internet offering a huge expanse of information, and the mobile creating a platform for just...
View ArticleFour Simple Steps to Cut Customer Service Costs by 50%
(without compromising quality) According to a research by Customer-Satisfaction.com.au, over 70% of customers opt for a competitor’s product instead of the business they initially interacted. This can...
View Article6 Keys To Improving Your Team’s Customer Service Training
What is the one thing you need to do to drastically improve relationships with your customers? Improve your customer training. No matter how good your product or service is, the only thing a customer...
View ArticleThe Must-Have User Onboarding Checklist
“You will never get a second chance to make a first impression.” Will Rogers User onboarding has come up a lot lately, and the reason is obvious. A bad customer experience can pretty much kill the...
View Article6 Advanced Tips To Improve Small Business Customer Service
Starting your own venture is challenging. But the going gets tougher when it comes to running your small business successfully. There are big names in every industry, but customers despite the luxury...
View ArticleThe 3 Pillars Of Customer Retention And How To Build Them Right
Bringing in new customers is tough, but what’s easy is losing them. And it is costly too! That’s exactly why those who have gone through the grind of losing their customers, advise businesses across...
View Article8 Must-Avoid Words In Customer Service
Offering good customer service is not every business’s cup of tea. While most of them vouch being there for their customers 24/7, there are only a handful that actually manage it. Most of us have...
View Article3 Reasons Your Customer Service Also Needs A Community
Customers today seek more than just a good deal for the product or service they need. The services that come additionally with a purchase has become the prime focus of this hyper informed generation....
View Article6 ways to make your customer service reviews delightful
Most businesses today aim at getting satisfied customers. But we think, they shouldn’t stop there. Customers who are just ‘satisfied’ don’t recommend the products and services in their circles. And...
View ArticleHow To Revamp Your Employee Onboarding Process In 6 Steps
Effective employee onboarding starts even before a prospective employee walks in for an interview and continues long after their first week at the job is completed. While most businesses claim to...
View ArticleHow To Make Your Brand Customer Experience Ready For 2016
The year 2015 was all about how businesses need not focus on the millennials because they weren’t the ‘real customers’ or ‘ideal customers’. But at the cusp of 2016, it is safe to say that millennials...
View Article4 Simple Strategies For Excellent Customer Service On Social Media
Customer service has taken to social media. While some might want to spend some time thinking that it can’t be, the smarter ones already know it is true. The modern generation almost forever attached...
View ArticleCRM for small businesses: 6 reasons why small businesses need CRM
We operate in a global economy that buys, sells and communicates with each other via different channels, in countless ways. With the barriers of market entry becoming very low, there is an increase in...
View ArticleCRM for small business: 6 Indications That It Is Time To Invest In CRM
A common concern amongst many small businesses is deciding whether they should invest their resources in a good CRM software or carry on using the traditional approaches they are using. While the needs...
View ArticleThe Must Have Onboarding Checklist
After going through the grind of ‘welcoming and settling in’ our users, making mistakes and improvising on the go, we created a ‘fits all businesses’ user onboarding checklist. And here’s what it looks...
View Article